Wellness Visit FAQ

What is the goal of HeathVisit?

HeathVisit is all about care of your loved ones and how you feel about the care they are receiving. When you have more information about the care received, you know that you are doing all you can to ensure loved ones are getting the best care possible.

In short, we are the second set of eyes for your loved one while they are in the healthcare facility setting. We believe that our partnership will help elevate the level of care that your loved one receives while in a facility.

When can I contact HeathVisit?

HeathVisit can be contacted at any time by calling (317) 350-3426 or contact us online now. Remember that HeathVisit can only see patients during normal business hours for each facility.

What facilities does HeathVisit go to?

HeathVisit will visit healthcare facilities within a 30 mile radius of Indianapolis.

How soon can I expect a Patient Report with findings?

HeathVisit can immediately upload a report and send it to you via email, or if you prefer we can call you directly after each visit. If applicable, we will deliver the report to you (if you do not have an email address).

Who follows up with the healthcare facility if patient findings are negative or not up to the client’s standards?

The person requesting the report follows up with the healthcare facility to take corrective action. HeathVisit merely reports what they see at the time of the visit. HeathVisit cannot assess the patient’s medical condition, but can report what they objectively see and witness during the visit.

Transportation FAQ

Please know that for HeathVisit Transportation to pick you up, patients have to call Southeastrans to schedule the transport.

How does a patient make transportation arrangements?

Patients can call Southeastrans at (855) 325-7588 to schedule.

What if a vehicle is more than 15 minutes late to pick up a patient?

Call Southeastrans’ “Where’s My Ride” line to speak directly with a representative at (855) 325-7586, option 2.

What is an Urgent Care Trip?

Urgent Care is defined as an unscheduled episodic situation in which there is no immediate threat to life or limb, but the patient must be seen on the day of the request, and treatment cannot be delayed until the next day. Urgent Care Trips include hospital discharges and appointments established by medical care providers allowing insufficient time for routine scheduling. Valid requests for urgent care transports shall be honored within three (3) hours of the time the request is made.

What is a Standing Order?

Standing Order is defined as two or more transports per week to and from a recurring medical appointment for a covered service, for the same patient, with the same healthcare provider, for the same treatment or condition. Standing Orders should be placed with Southeastrans and not placed directly with a provider. A patient cannot request a Standing Order; these must be placed by the destination facility. Standing Orders can be made by completing a Standing Order Form, available on the Souteastrans website or by calling the facility line and requesting a Standing Order Form. Healthcare providers will be able to set up trips and create Standing Orders using the Southeastrans Facility Portal.

Do I request a ride for a patient?

A healthcare facility can either contact the transportation provider directly or contact Southeastrans Customer Service (regular transports) and Special Service Representatives (Standing Orders) to assist with scheduling transportation for fee-for-service Medicaid Members. The telephone numbers are also listed on the Member Resources page of the website.

Can I fill out a Customer Satisfaction survey for HealthVisit Transportation?

Yes, a Customer Satisfaction Survey will be available during your trip at all times.